Terms and Conditions for Man With A Van Archway

These Terms and Conditions set out the basis on which moving, transport, collection, delivery, and related labour services are provided by Man With A Van Archway to customers in the UK. By making a booking, confirming a quote, or allowing work to begin, the customer agrees to these terms. Please read them carefully before placing a request for a man with a van service, a house move, single-item transport, furniture relocation, or similar service. These terms are intended to create a clear, fair, and legally robust agreement for both parties, while keeping the service flexible and practical.

The wording below applies to all standard bookings unless a separate written agreement states otherwise. In these terms, “we”, “us”, and “our” refer to the service provider, and “you” or “the customer” refers to the person requesting the service, whether acting for themselves or on behalf of a business, landlord, tenant, or third party. If any part of these terms is not understood, the customer should seek clarification before the booking is confirmed. Once the booking is accepted, the customer is responsible for ensuring that the information provided is accurate and complete.

Booking Process

Bookings for Man With A Van Archway may be requested by phone, email, online form, or any other accepted booking channel. A booking request does not in itself create a binding contract until we have reviewed the details, confirmed availability, and issued confirmation. Quotes are normally based on the information supplied by the customer, including the type and quantity of items, collection and delivery locations, access conditions, floor levels, parking restrictions, timing, and any special handling needs.

To ensure an accurate quote for a van and man service, the customer must provide complete and truthful information. This includes whether there are bulky, fragile, heavy, awkward, or valuable items; whether dismantling or reassembly is required; and whether there are delays likely to affect the job. If the actual work differs from the original description, the price, timing, staffing, or vehicle type may need to be adjusted. We reserve the right to amend the quotation where new information becomes available or where the service requested changes materially before or during the job.

A booking is usually confirmed once the customer accepts the quote and, where required, pays any deposit or booking fee. Confirmation may be provided in writing, by email, text message, or another recorded method. The confirmed booking will normally include the agreed date, approximate time slot, service scope, and any stated charges. The customer should check the confirmation carefully and inform us promptly of any errors. We may refuse or cancel a booking if the information provided is incomplete, misleading, unsafe, unlawful, or outside our service capacity.

On the day of the job, the customer must ensure that access is available and that the items to be moved are ready within the agreed time. If the customer is not present, they must arrange for a responsible adult to authorise decisions, provide access, and confirm completion where necessary. Delays caused by the customer, including but not limited to waiting for keys, lift access, parking arrangements, packing delays, or payment issues, may result in additional charges or rescheduling.

Payments

Unless otherwise agreed in writing, payment for the services is due on completion of the job or at the point specified in the booking confirmation. We may require a deposit or partial prepayment to secure certain bookings, especially at busy times or where third-party costs are involved. Accepted payment methods may include bank transfer, card payment, cash, or other methods that we confirm in advance. Any deposit paid is subject to the cancellation terms below.

All prices are quoted in pounds sterling unless stated otherwise. Prices may be fixed, estimated, hourly, or based on a combination of travel time, labour, vehicle use, waiting time, and any additional services. The customer agrees to pay all sums due, including any extras that arise because of inaccurate information, additional stops, longer waiting, congestion, parking fines caused by customer instructions, or extra work requested during the move. Any overtime or out-of-scope work must be authorised before it is undertaken whenever reasonably possible.

If payment is not made when due, we may charge reasonable recovery costs and interest where permitted by law. We also reserve the right to suspend further work, retain goods in lawful circumstances only where permitted, or decline future bookings until outstanding sums are settled. The customer is responsible for any bank charges, transfer fees, or card processing fees that are clearly disclosed in advance. Receipts may be provided electronically.

Cancellations and Changes

Customers may cancel or amend a booking, but notice should be given as early as possible. Because schedules are often arranged in advance and may require staff and vehicle allocation, late cancellations may incur a charge. Unless a different cancellation policy is stated in writing, the following approach will usually apply: cancellations made with sufficient notice may be free of charge or subject only to any non-refundable deposit; cancellations made close to the appointment time may attract a percentage fee; and cancellations after arrival or once work has started may be charged in full or in part to reflect time, travel, and labour already incurred.

We may cancel or reschedule a booking where circumstances beyond our reasonable control prevent performance, including severe weather, road closures, vehicle breakdown, staff illness, safety concerns, or legal restrictions. In such cases we will aim to give notice as soon as reasonably practicable and, where possible, offer an alternative date. We will not be responsible for losses arising from cancellation or delay where the cause is outside our reasonable control, except to the extent required by law.

If the customer requests changes to the scope, date, address, or timing of the service, we will consider the request in good faith, but any change is subject to availability and may affect the price. A request to change the booking does not guarantee that the original rate, staffing, or vehicle type can be maintained. For a man with van booking, even modest changes can have a significant effect on route planning, loading time, and vehicle capacity, so revised terms may be necessary.

Customer Responsibilities

The customer must ensure that items are suitably packed, labelled, and ready for transport unless packing has been expressly included in the service. Fragile items should be protected to a reasonable standard, and the customer should remove or secure loose parts, liquids, batteries, and hazardous contents. Where the customer has asked us to move disassembled furniture or equipment, they should confirm that all parts, fixings, and instructions are available if reassembly is expected.

The customer must also make sure that the collection and delivery locations are accessible and legally usable for the vehicle and crew. This includes arranging parking permission where required, informing us of restricted access, and ensuring that lifts, entrances, stairways, and corridors can be used safely. If access is unsafe, blocked, or likely to cause damage or injury, we may decline to proceed until the issue is resolved. Any resulting delay may be charged.

Liability

We will take reasonable care when carrying out all services, but liability is limited to the extent permitted by law. We are not responsible for loss or damage caused by events outside our control, by the inherent condition of the items, by inadequate packing, by customer instructions, or by hidden defects. We are also not liable for delays caused by traffic, weather, roadworks, third-party actions, or access problems beyond our control.

If we are found legally responsible for loss or damage, our liability will generally be limited to the lower of the direct loss suffered or the amount paid for the specific service giving rise to the claim, except where the law requires otherwise. We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded. Claims must be reported as soon as reasonably possible after discovery, and in any event within a reasonable time so that the matter can be investigated properly.

Customers are responsible for insuring goods of unusual value, sentimental value, or irreplaceable nature. Unless expressly agreed in writing, we do not provide a specialist insurance policy for goods in transit, and any protection beyond ordinary service obligations should be arranged by the customer. Where insurance cover is relevant, the customer should ensure that the policy is adequate for the value and nature of the items being moved. Any declaration required by an insurer must be accurate.

Waste, Disposal, and Environmental Compliance

Where the service includes removal, disposal, clearance, or transport of unwanted items, both parties must comply with applicable UK waste regulations. We will only carry waste that we are authorised and able to handle lawfully. The customer must not ask us to remove materials that are prohibited, unsafe, or subject to special control unless this has been agreed in advance and all legal requirements are satisfied. This includes, by way of example, certain chemicals, asbestos, clinical waste, gas bottles, explosives, paint in large quantities, electrical items requiring specific processing, and other regulated or hazardous materials.

The customer remains responsible for describing waste accurately and for ensuring that items presented for removal are lawful to collect. If waste is misdescribed, mixed with prohibited materials, or found to contain hazardous contents, we may refuse collection, isolate the items, or end the service if continuing would breach the law or pose a safety risk. Any extra costs, penalties, or delays resulting from incorrect description or unlawful disposal instructions may be charged to the customer where permitted by law. Waste transfer notes, receipts, or other records may be issued where required.

When removing waste or unwanted goods, we may choose lawful reuse, recycling, transfer, or disposal routes in line with environmental duties and the waste hierarchy, unless the customer has given lawful instructions that are compatible with regulations. The customer must not assume that items will be disposed of in a particular way unless this has been expressly agreed in writing. We may ask for additional information to ensure compliance with waste carrier, duty of care, and local authority requirements.

Storage of Goods and Uncollected Items

If goods are left with us temporarily by agreement, or if collection or delivery cannot be completed due to access, refusal, unpaid charges, or customer absence, we may charge storage, redelivery, or waiting fees where lawful and reasonably necessary. We will take reasonable steps to care for goods in our possession, but any such holding arrangement is subject to the same liability limits set out above unless a separate storage contract is agreed. If items remain uncollected after reasonable notice and lawful procedures have been followed, we may deal with them in accordance with applicable law.

Goods should be checked by the customer as soon as practicable after delivery or completion. Any visible damage or discrepancy should be raised promptly so that a record can be made. Failure to report issues promptly may make it harder to investigate and resolve the matter. This does not affect any rights the customer may have under law.

Termination and Refusal of Service

We may refuse to begin, pause, or terminate a service if the customer behaves abusively, illegally, dangerously, or in a way that makes completion unsafe or impracticable. This includes situations where the customer provides false information, requests unlawful disposal, demands work beyond safe lifting limits without adequate support, or creates an environment that endangers staff, the public, or property. In such cases, we may charge for work already carried out, travel time, waiting time, and other reasonable costs.

The customer may also end the service, but may remain responsible for charges already incurred up to the point of termination. If either party ends the arrangement, this does not affect any rights or obligations that are intended to continue after completion, including payment obligations, liability limits, confidentiality where applicable, and any legal claims arising from the service.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising from them, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, unless applicable consumer law provides otherwise. If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force and effect.

Nothing in these terms is intended to limit any rights that cannot lawfully be excluded under UK consumer protection law. Where mandatory legal rights apply, they will take priority over any conflicting wording in these Terms and Conditions. The service is intended to operate transparently, lawfully, and with reasonable care so that customers using Man With A Van Archway receive a clear and dependable moving service on agreed terms.