Man With a Van Archway Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Archway provides transport, removals and related services to private and business customers within our service areas. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below.

Company means Man With a Van Archway, the provider of the transport and removal services.

Customer means the person, firm or organisation making the booking or on whose behalf a booking is made.

Services means any transport, removal, loading, unloading, packing, delivery, collection, and related services provided by the Company.

Goods means the items of property, belongings, furniture, equipment, or materials that are the subject of the Services.

Service Address means the collection, delivery or any other location where the Services are to be carried out, as agreed at the time of booking.

2. Scope of Services

The Company provides man and van, small removals, furniture moves, collection and delivery, and related services within its operating areas and to other destinations as agreed. The precise scope of the Services for each job will be confirmed at the time of booking, based on the information provided by the Customer.

Unless specifically agreed in writing in advance, the Services do not include packing or unpacking of Goods, dismantling or reassembly of furniture or equipment, disconnection or reconnection of appliances, or specialist handling of high-value, fragile or unusual items.

3. Booking Process

3.1 Booking request

The Customer may request a booking by providing full and accurate details of the required Services, including addresses, access details, dates, approximate volume of Goods, special items, and any other relevant information. Quotations and availability are based entirely on the information supplied by the Customer at the time of enquiry.

3.2 Confirmation of booking

A booking is only confirmed when the Company has accepted the request, issued a confirmation, and any required deposit or pre-payment has been received. Indicative quotes or discussions do not constitute a confirmed booking.

3.3 Changes to bookings

The Customer must inform the Company as soon as possible of any changes to dates, times, addresses, access arrangements, or the nature or quantity of Goods. Changes may alter the price and availability. The Company reserves the right to refuse changes that cannot be accommodated or that materially alter the nature of the booking.

3.4 Customer responsibilities

The Customer is responsible for obtaining all necessary permissions for parking, access, loading, unloading, and for ensuring that the Service Address is safe and suitable for the Services to be carried out. This includes complying with local parking rules and any building regulations that apply.

4. Prices and Quotations

4.1 Quotations

Unless stated otherwise, quotations are based on the details provided by the Customer, including the volume and nature of Goods, access conditions, distances, and estimated duration. Quotations may be provided as fixed price or on an hourly rate basis.

4.2 Variations

The Company reserves the right to adjust the price if:

There are additional Goods not previously disclosed.

Access is more difficult than advised, including long carries, stairs, or restrictions.

Waiting time occurs due to delays not caused by the Company.

Additional services are requested on the day of the move.

4.3 Additional charges

The Customer may be charged additional fees for congestion, tolls, parking, fines resulting from Customer instructions, and any extra labour or time beyond that reasonably anticipated at the time of quotation.

5. Payments

5.1 Payment terms

Unless otherwise agreed in writing, payment is due as follows.

For residential customers, full payment is due no later than on completion of the Services on the day of the move, and prior to unloading if requested by the Company. A deposit or advance payment may be required to secure the booking.

For business customers, alternative payment terms may be agreed in writing, but in the absence of such agreement, payment is due on or before the day of the Services.

5.2 Methods of payment

The Company accepts standard forms of payment as advised at the time of booking. The Customer is responsible for ensuring that cleared funds are available when payment is due.

5.3 Late payment

If payment is not made when due, the Company reserves the right to charge interest on overdue sums at the statutory rate and to withhold delivery of Goods until payment is received in full. The Company may also recover any reasonable costs incurred in enforcing payment.

6. Cancellations and Postponements

6.1 Customer cancellations

If the Customer wishes to cancel or postpone a booking, they must notify the Company as soon as possible. The following cancellation charges may apply.

More than 7 days before the booked date: no cancellation fee, and any deposit may be refunded or transferred at the Companys discretion.

Between 7 days and 48 hours before the booked date: the Company may retain a reasonable proportion of the quoted price or deposit to cover costs and lost opportunity.

Less than 48 hours before the booked date or on the day: up to 100 percent of the quoted price may be charged.

6.2 Company cancellations

While the Company aims to honour all confirmed bookings, it may cancel or reschedule in cases of force majeure, extreme weather, vehicle breakdown, staff illness, safety concerns, or circumstances beyond its reasonable control. In such cases, the Company will seek to offer an alternative date or a refund of any deposit paid, but will not be liable for consequential loss.

7. Customer Obligations

The Customer agrees to.

Provide accurate information at all stages of the booking.

Ensure that Goods are adequately packed, secured and labelled, unless packing services have been expressly agreed.

Remove or safely secure any loose or hazardous parts of furniture or equipment.

Be present, or appoint an authorised representative to be present, at collection and delivery to direct the movers and sign any relevant documents.

Ensure that all fragile, valuable or special items are clearly identified and, where appropriate, suitably protected.

Comply with all applicable laws and regulations, including those relating to waste, customs, and transport of prohibited or restricted items.

8. Excluded and Restricted Items

Unless expressly agreed in writing and subject to any additional terms, the Company will not carry.

Cash, jewellery, watches, precious metals, or high-value collectibles.

Perishable goods, plants or animals.

Explosives, weapons, ammunition, or any illegal substances.

Flammable, corrosive, toxic or hazardous materials, including gas cylinders, fuel, paints, chemicals or solvents.

Any item whose possession or transport is unlawful.

If such items are included without the Companys knowledge or consent, the Customer does so at their own risk and shall indemnify the Company for any resulting loss, damage, fines or claims.

9. Access, Parking and Delays

The Customer is responsible for ensuring suitable parking is available as close as reasonably possible to the Service Address. Any parking charges or fines incurred as a result of following the Customers instructions may be charged to the Customer.

The Customer must advise the Company in advance of any access restrictions, such as low bridges, narrow streets, vehicle height or weight limits, internal or external staircases, lifts, or distance from parking to the property. If the chosen vehicle cannot access the address due to undisclosed restrictions, additional charges may apply or the Services may be refused.

The Company is not liable for delays caused by traffic, road closures, adverse weather, accidents, mechanical failure beyond reasonable preventative maintenance, or other events outside reasonable control. The Company will take reasonable steps to minimise such delays.

10. Waste, Rubbish and Environmental Regulations

The Company operates in accordance with UK waste and environmental regulations. Standard man and van or removals services do not automatically include disposal of waste, unwanted furniture or rubbish.

Where the Company agrees to remove or dispose of items, it will do so in line with applicable laws and at authorised facilities. Additional charges will apply for waste disposal, and the Customer will be informed of these in advance where reasonably possible.

The Customer must not ask the Company to dispose of hazardous or prohibited waste. The Customer is responsible for ensuring that any items presented for disposal are lawful to transport and dispose of. The Company may refuse to carry any items it reasonably believes to be unsafe, unlawful, or contrary to waste regulations.

11. Liability for Loss and Damage

11.1 Duty of care

The Company will exercise reasonable care and skill in handling Goods and providing the Services. However, some minor marks, scuffs or wear may be unavoidable when moving large or heavy items, especially where access is tight.

11.2 Exclusions

The Company will not be liable for.

Loss or damage arising from inadequate packing by the Customer or third parties.

Loss or damage to fragile or high-value items not properly protected or declared.

Loss or damage resulting from inherent defects, deterioration, or pre-existing damage.

Damage to items assembled from flat-pack components, or to items that are unsuitable for removal or transport in their assembled condition.

Damage to the property or fixtures where the Customer has insisted on manoeuvring items in a way that the Company has indicated is unsafe or inadvisable.

11.3 Limitation of liability

To the extent permitted by law, the Companys total liability for loss of or damage to Goods, or for any other claim arising out of the Services, shall not exceed a reasonable replacement or repair cost for the affected items, subject to any specific limits advised by the Company. The Company will not be liable for indirect or consequential loss, including loss of profits, loss of use, or emotional distress.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability which cannot lawfully be excluded.

12. Claims and Complaints

Any visible loss or damage should be reported to the driver or operative as soon as reasonably possible and noted at the time of completion where practical. The Customer should submit details of any claim or complaint in writing within a reasonable period after the Services have been completed.

The Company will investigate any complaints and may request evidence such as photographs, receipts or repair estimates. The Customer must give the Company a reasonable opportunity to inspect alleged damage before repairs or disposal, except where urgent action is required for safety.

13. Insurance

The Company maintains appropriate insurance cover for its vehicles and public liability in accordance with UK requirements. This may not replace the need for the Customer to maintain their own contents or business insurance. Customers are encouraged to ensure that their Goods are adequately insured for the duration of the move and any related storage or transit.

14. Data Protection and Privacy

The Company will collect and process personal data only as necessary to provide quotations, manage bookings, perform the Services, and comply with legal obligations. Personal details are handled in accordance with applicable UK data protection laws. The Company will not sell Customer data to third parties.

15. Termination

The Company may suspend or terminate the provision of Services if the Customer materially breaches these Terms, provides false or misleading information, behaves abusively or threatens staff, or requires the Company to act in a way that is unlawful or unsafe. In such cases, the Customer may remain liable for any costs or losses incurred by the Company.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter.

17. General Provisions

If any provision of these Terms is held to be invalid, illegal or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

No failure or delay by the Company in exercising any right or remedy shall constitute a waiver of that or any other right or remedy.

These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the Services, and supersede any prior discussions, correspondence or understandings, except where expressly incorporated in writing.

The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking.